Shock Absorber for Eagle One V2.0 & PRO

Hi Dustin,

We apologize for the damaged box and missing tools. We'll resend the missing tool to you soon. In the future, we will take more care in packaging our products to ensure they arrive in perfect condition.

The delays and multiple returns of your package to the same shipping place are unexpected and not indicative of our usual shipping standards. We apologize for the inconvenience caused by these shipping issues. We will investigate the shipping issues and work with our shipping partners to prevent similar incidents in the future.

We understand that the extended stay of your package in NY for almost a week is frustrating, and we apologize for the delay.

We appreciate your patience and understanding during this process.

In the meantime, if you have any specific concerns or if there's anything we can do to assist you further, please let us know!