Refund Policy

Last Updated: July 2025

Thank you for shopping with Varla Scooter. Please read this Return & Refund Policy carefully before placing your order. By completing a purchase on our website, you acknowledge and agree to all terms outlined below.

This policy applies exclusively to products purchased through the Varla Scooter official website (www.varlascooter.com). Purchases made through third-party platforms (e.g., Amazon) or offline dealers are subject to the return policies of those respective channels.


1. Definitions


For the purpose of this policy, the following definitions apply:

  • E-dirtbike: Any complete electric dirt bicycle unit sold on this website.
  • Battery: Any standalone battery pack sold separately from a complete e-dirtbike unit.
  • Accessory: Any product that is not an e-dirtbike or a standalone battery, including but not limited to helmets, locks, lights, racks, and apparel.
  • Business Day: Monday through Friday, excluding U.S. federal holidays.
  • Delivery Confirmation: The date and time recorded by the carrier as "Delivered" in the carrier's official tracking system. This is the reference point for all return and refund time windows.
  • Unused: The item has not been assembled beyond initial unboxing, ridden, worn, or otherwise used; retains all original tags, packaging, and included accessories; and shows no signs of wear, dirt, scratches, or odors.
  • Order Confirmation: The email sent to you after your order is successfully placed and payment is verified.


2. Order Cancellation


We value every customer's trust and are committed to providing a transparent cancellation process.

2.1 Cancellation Before Shipment


If you wish to cancel your order before it has shipped, please contact our support team at support@varlascooter.com as soon as possible after placing your order.

A 5% handling fee will be deducted from your refund. This fee is not retained by Varla Scooter — it represents the non-refundable payment processing costs charged by our payment service provider and cannot be waived under any circumstance.

2.2 Cancellation After Shipment


Once an order has been shipped and a tracking number has been issued, the order cannot be cancelled. In this case:

  • You must accept delivery of the package.
  • A $200 all-in processing fee will be deducted from your refund. This fee covers round-trip freight, restocking, and inspection costs. No additional return shipping fee will be charged for this specific cancellation scenario.
  • To receive a refund, please contact support@varlascooter.com after taking delivery. Our team will guide you through the return process. The Section 5 return shipping fees do not apply on top of this $200 fee.

2.3 Cancellation via Chargeback — Strictly Prohibited


Attempting to cancel an order by filing a payment dispute (chargeback) with your bank or credit card company, without first following our cancellation or return process, constitutes a breach of these terms. Such actions may result in:

  • Denial of the refund request
  • Permanent suspension of your account
  • Recovery of funds through lawful means, including referral to collections

We strongly encourage you to contact us directly at support@varlascooter.com — we are committed to resolving all issues fairly.


3. Exchange Policy


3.1 Before Shipment


  • Same-price product: Free exchange is available for a product of equal price.
  • Different model: You are responsible for paying the price difference between the products.

3.2 Shipped but Not Yet Received


Once the package has been successfully shipped and a tracking number issued, exchanges are not available until the package is delivered and a return is initiated per Section 5.

3.3 After Delivery (Within 7 Days)


Exchange requests must be submitted within 7 days of the Delivery Confirmation date.

Eligibility Requirements:
  • The item must be unused (as defined in Section 1).
  • The item must be free from dirt, dust, odors, and signs of wear.
  • The item must be returned in its original packaging with all included accessories (battery, charger, keys, tool set, manual, etc.).
  • We strongly recommend retaining the original packaging for at least 7 days after receiving your order.

Applicable Fees:

Product Type
Customer-Paid Return Shipping
E-dirtbike
$200 per unit
Battery (standalone)
$100 per unit
Accessory
$15 per unit

  • If exchanging for a different model, you are responsible for both the return shipping cost and any price difference.
  • We only offer exchanges for items that are defective or damaged in transit. For same-item exchanges due to defects, please contact support@varlascooter.com and we will guide you through the process.

Exchange requests submitted after 7 days of delivery will not be accepted.


4. Refund Eligibility Overview


Scenario
Time Window
Refund
Fees Applied
Cancellation before shipment
Any time before shipment
Partial
5% handling fee
Cancellation after shipment
N/A
Partial
$200 processing fee
Non-quality return, unused bike
Within 7 days of delivery
Partial
Return shipping + 5% transaction fee
Non-quality return, used bike
Within 7 days of delivery
Partial
Return shipping + 20% restocking fee
Quality issue (critical defect)
Within 14 days of delivery
Full
None
Quality issue (non-critical)
Within 14 days of delivery
Partial or replacement
Case-by-case
Return after 7 days (non-quality)
After 7 days
Not accepted
—


5. Return Policy


5.1 Non-Quality Returns


(a) New & Unused e-dirtbikes — Within 7 Days of Delivery


This section applies to customer-initiated returns after delivery. It does not apply to post-shipment cancellations, which are governed by Section 2.2.

The following deductions will be made from your refund:

  • Return shipping fee: $200 per e-dirtbike
  • Transaction processing fee: 5% of the order amount (charged by our payment provider; not retained by Varla Scooter)

(b) Used e-dirtbikes — Within 7 Days of Delivery


The following deductions will be made from your refund:

  • Return shipping fee: $200 per e-dirtbike
  • Restocking fee: 20% of the order amount

Additional Conditions:
  • The e-dirtbike must be in good overall condition with no significant damage beyond normal use.
  • The odometer reading must not exceed 20 miles. Varla Scooter reserves the right to verify mileage upon inspection.
  • Varla Scooter reserves the right to assess the final condition of all returned items and adjust the refund accordingly.

Returns submitted after 7 days of delivery are not accepted for non-quality reasons, without exception.

5.2 Quality-Related Returns


Note: Damage that occurs during transit (shipping damage) is governed exclusively by our Shipping & Delivery Policy, Section 11, and is not subject to this Return & Refund Policy. If your item was damaged in transit, please refer to that section for the applicable claims process.

(a) Critical Defects — Within 14 Days of Delivery


A full refund or free replacement will be provided, with no return shipping or processing fees charged, if:
  • The item received has a critical defect that affects the main structure of the product and prevents normal use; or
  • The item received is materially different from what was ordered (wrong product, wrong color/size due to our error).

Definition of a Critical Defect: Damage or malfunction that affects the main structural components of the product and prevents safe, normal use in any form.

(b) Non-Critical Quality Issues — Within 14 Days of Delivery


For quality issues that do not rise to the level of a critical defect, we will work with you to determine an appropriate resolution, which may include:
  • Partial refund
  • Replacement of defective parts
  • Other reasonable remedies based on the specific circumstances

Please contact support@varlascooter.com with photos and/or videos documenting the issue. Our team will assess your claim and respond within 2 Business Days.

Important: Varla Scooter will investigate all quality claims thoroughly. If damage is found to be intentional or caused by the customer, return shipping fees will apply and a full refund will not be issued.

5.3 Non-Eligible Situations


The following situations are considered normal and are not eligible for a free replacement or refund:

  • (A) Minor cosmetic damage to the outer packaging that does not affect the product.
  • (B) Damage to parts or consumable components caused by excessive or improper use.
  • (C) Normal wear and tear of consumable parts after regular use over time.
  • (D) Damage caused by failure to follow the product's assembly or operating instructions.
  • (E) Damage caused by unauthorized modifications or third-party repairs.

5.4 Return Condition Requirements


All returned items must meet the following requirements. Items that do not meet these requirements will be refused or subject to additional deductions:

  • Returned in original packaging (original box, foam inserts, and packaging materials)
  • Free from wear, dirt, odors, and scratches beyond the reported issue
  • All included items must be present: battery, charger, keys, tool set, manual, and any other accessories originally included
  • e-dirtbikes must not show mileage exceeding the limits stated in Section 5.1(b) unless a critical defect is claimed under Section 5.2(a)

5.5 Additional Return Shipping Fees — Components & Accessories


Product Type
Return Shipping Fee
e-dirtbike
$200 per unit
Wheels, motors, batteries, trailers
$100 per unit
All other accessories
$15 per unit


6. How to Initiate a Return


To ensure your request is handled efficiently, please follow these steps:

  1. Contact us at support@varlascooter.com with your order number, a description of the issue, and supporting photos and/or videos (required).
  2. Our team will review your request and respond within 2 Business Days.
  3. If approved, we will provide instructions and, where applicable, a return shipping label.
  4. Ship the item back only after receiving confirmation from our team.

Items returned without prior authorization will not be accepted and will be returned to the sender at their expense.

Varla Scooter is not responsible for:
  • Lost or damaged return shipments arranged independently by the customer.
  • Return shipping costs incurred without prior authorization from our team.


7. Refund Processing


Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund within 3 Business Days of receiving the item.

If approved:
  • The refund (less any applicable fees as outlined in this policy) will be issued to your original payment method.
  • Refunds are typically processed within 7–15 Business Days after approval, depending on your bank or payment provider.

7.1 Late or Missing Refunds


If you have not received your refund after 15 Business Days from the approval date:

  1. Check your bank account again — refunds may appear under a different transaction description.
  2. Contact your credit card company — posting times may vary by institution.
  3. Contact your bank directly.

If you have completed all of the above steps and still have not received your refund, please contact us at support@varlascooter.com and we will investigate on your behalf.


8. Limitation of Liability


To the fullest extent permitted by applicable law, Varla Scooter's total liability under this Return & Refund Policy shall not exceed the purchase price paid for the affected item(s). We shall not be liable for indirect, incidental, or consequential damages arising from any return, exchange, or refund dispute.

Nothing in this policy is intended to, nor shall it, limit any rights you may have under applicable U.S. consumer protection laws, including but not limited to the California Consumer Legal Remedies Act (CLRA) and the California Unfair Competition Law (UCL).


9. Governing Law


This Return & Refund Policy shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under this policy shall be resolved in the courts of competent jurisdiction located in Los Angeles County, California, and you consent to personal jurisdiction in such courts.


10. Policy Updates


We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective upon posting to our website. Your continued use of our website and services after any modification constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.


11. Contact Us


For all return and refund inquiries, please contact our customer support team:

📧 Email: support@varlascooter.com
🕐 Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (PST)
⏱ Response Time: Within 1 Business Day