To make the payments at our online store safe and secure enough, we have adopted the latest payment encryption technology. Our website ( has applied the SSL(encryption link) to avoid any information leakage.

We work with the most popular banks and e-commerce payment experts. We support PayPal, Klarna, and credit/debit cards issued by Diners Club, Discover, Master Card, Visa, Maestro, JCB, and American Express.

Q1: What currency will my payment be billed in?

A: The currency used on the domain ( is USD, the amount of Canadian orders is related to the exchange rate of the day.

The currency used on the European site ( is EUR (GBP for UK orders), and the currency used on the Australian site ( is AUD.


Q2: Why my payment failed?

A: If you pay by credit card, for security reasons, there is a possibility that our system may deny your credit card payment during the checkout process.

Under this situation, here are 4 solutions for you:

1. Chose Another Payment Method

  • Step 1: Select PayPal still at the checkout page & click the complete order button.
  • Step 2: Then you’ll be directed to a page with access to both PayPal and Debit/Credit card payment
    (for the latter option, you don’t have to register for PayPal).
  • Step 3: Then you can complete your order with your Credit/Debit card.

2. Pay via PayPal or Klarna.

If you have a PayPal account, we recommend that you pay via PayPal or Klarna.

*Currently Klarna is only available for US orders.

3. Switch to your other credit/debit card.

4. Call the customer service number on your credit/debit card.

Let them know you are authorizing the payment. Once they put an authorization through, you’re able to process your payment once more on our website and the order will be accepted.

If you come across any additional collection accounts, such as HETECHI LTD/UAB Juanhongas 440 Vilnius/HK Little Emule Tech Co/HITECHI 826 LONDON, please rest assured that it is our correct account for receiving payments. For more questions, please contact our dedicated customer support team at Rest assured that we will prioritize your inquiries and work diligently to provide you with the necessary clarification and resolution as quickly as possible.

If you need any support, please feel free to contact us!