Phone: (415) 800 3848Email: info@varlascooter.com

Warranty Info

VARLA LIMITED WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES
Your purchase includes the following warranty. This warranty is extended only to the initial purchaser. No warranty registration is required.

VARLA Scooter Warranty Details

All VARLA Scooter are covered under this all-inclusive warranty for the original owner against all manufacturing defects.

 

Part Name

Quality Problem

Warranty Period

Service Content

Motor

Rubber wheel hub broken seriously and the motor cannot be used.

1 year

Free maintenance

Accelerator

Cannot be used under natural conditions (except for damage caused by external force such as impact).

3 months

Free maintenance

Controller

Failure in normal use.

1 year

Free maintenance

Charger

Failure in normal use.

3 months

Free maintenance

Lithium battery

Failure of charge in normal use.

1 year

Free maintenance

Frame

Deformation and fracture under normal use cannot continue to be used

6 months

Free maintenance

 

Replacement Procedure:

VARLA will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) exclude user error.

1: Claims
All claims to this warranty must be made through VARLA. and submitted to email. Proof of purchase and photos or videos of the damaged product is required with any warranty request. Before making a warranty claim, we suggest that you contact us at email as there may be a simple fix for your problem. Valid warranty claims will be processed through VARLA within 1 years of initial purchase.

VARLA will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

2: Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

 

NOTICE: the specific warranty covering your Varla bicycle bought from Varla Retailers is governed by the law of the state or country in which it was purchased and applies only to bicycles purchased from Authorized Varla retailers or directly from Varla dealers.

 

TERMS OF LIMITED WARRANTY:

This limited warranty is not meant to suggest or imply that the scooter cannot be broken or will last forever. It does mean that the scooter is covered subject to the terms of the limited warranty. This limited warranty applies only to the original owner of a Varla scooter and is not transferable to subsequent owners.This limited warranty is void if the scooter is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use.

 

Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her scooter. Damage resulting from improper assembly or maintenance, or from the installation of parts and accessories not compatible with the Varla scooter, is not covered.

 

All labor charges for warranty service are the responsibility of the scooter’s owner. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the scooter's owner. During the duration of this limited warranty, Varla will either repair any defective frame or component or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available.

 

THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS IS THE ONLY WARRANTY MADE BY VAELA ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.

 

This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights that vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.

 

WARRANTY TERMS SPECIFIC TO E-SCOOTER

This warranty pertains to any of the essential electric scooter components that are found defective provided that the product was used in a standard and controlled manner and that it was maintained according to the manufacturer’s instructions manual. Essential components include the scooter frame, electric motor, battery, display, and controller.

 

Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. An electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.

 

HOW TO MAKE A WARRANTY CLAIM

If you believe your Varla has a warranty issue, your first point of contact should be your Varla online store where you purchased your scooter. The place of purchase will facilitate the claim with Varla on your behalf. If you purchased directly from Varla, please contact our customer support team for instructions on how to proceed: info@varlascooter.com.

 

FAQ ABOUT OUR WARRANTY

Q: I am not the original owner, as I purchased my Varla secondhand. Is my electric scooter covered by the warranty?

A: Sorry, no, the warranty coverage only extends to the original buyer.

 

Q: I crashed and damaged my scooter. Is warranty coverage available to me?

A: Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.