Customer Reviews

4.8
Based on 224 reviews
Showing 7 of 224 reviews (3 star). See all 224 reviews
Dan
Dan
3/5

Nice

1 month ago
John I
John I
3/5

I got my scooter pretty fast, but still waiting for my accessories that I ordered after seven weeks. Have called many, many times and no one answers the phone or messages. Have emailed many times and also no one answers the emails either. Basically the customer support does not exist. The Eagle One scooter itself is very nice.

6 months ago
Saud
Saud
3/5

I have been riding the Varla eagle one scooter for 40 days now and it is amazing so far. When I first placed my order they told me that it will be shipped in 10 days, but it took a whole month to be delivered. I sent a complain about the delay and they said they will compensate me with a free gift for the inconvenience for the delay. And it's been 40 days now after I received the email about the free gift and I still didn's receive the tracking number.
In a nutshell I would say the scooter is overall great! But the customer service is really inconvenience. As a person like me who lives outside of the Varla company region, shipments and other replacement parts I am trying to buy take too much time to be delivered, always longer than expected. And that we affect the scooter negatively in the long term.

7 months ago
Steven Medina
Steven Medina
3/5

The Varla Pegasus is good commute scooter in terms of speed and battery life. I do an 11 mile commute to the city and have a little more than half the battery life. Varla can definitely make some improvements. The suspension is little wonky when hitting bumps which you definitely feel. It makes a good amount of noise while riding. Even while just pushing it yourself, you can hear it make noise. Hopefully there some improvements in the future.

8 months ago
Raul espinoza
Raul espinoza
3/5

I like the way the scooter looks and rides, good power too considering the price, however the brakes are awful, no matter how many hours I spend adjusting them they always rub, the the little ring to carry to scooter is cheap and both of them broke already, so it's very difficult to transfer the scooter folded now. (I provided a picture) The scooter has a really bad squeak now so that tells me they most likely didn't use any thread locker (only driven for 60 miles on street). I bought a 2nd scooter for my little brother I kind of regret having bought a 2nd one.

9 months ago
Eddie
Eddie
3/5

Nice scooter but little details need to be fixed.
I'm not sure about quality control but my scooter arrived with missing bolt and a flat front tire, bent disc rotors and tires that were not round. Tires were so bad that the scooter hopped up and down like the tires were oval??
Disc was so warped that you can push the scooter a few inches and then it would rub on the brake pad and skid. Both front and back tires and discs were both defective.

The good is the power and speed are impressive. So much power and speed that if the tires were round and true this thing would be amazing! For now until the tire and disc issues are fixed. It's not fun to ride. Think about driving a sports car with unbalanced tires! Yikes.

I reached out to customer service and they said to bring to a bike shop to h e them fix it and they will pay the bill. ?

I'm just curious what the bike shop will say when I bring this scooter to them? I'm wondering if
They will know what to fix?

10 months ago
Michael
Michael
3/5

Got a flat. Went to change the tube, and the screws were stripped. Can's change it, no repair shop near me. Frustrating

11 months ago